The school aims to work closely with parents/carers and we hope that parents/carers who have any concerns or anxieties will, in the first instance, raise these with the class teacher, key stage team leader or the headteacher. If you are not sure whom to approach, please ask your child's class teacher (or get in touch with the school office). We find that nearly all concerns or potential complaints can be resolved happily through discussion.

The governors of the school do have arrangements for considering complaints formally. For general complaints and matters to do with special educational needs they have adopted a procedure which follows guidelines recommended by Hertfordshire County Council. You can obtain a copy of this from the school office.

There are, in addition, special arrangements for considering complaints about matters to do with the teaching of the National Curriculum and about collective worship in the school. You can also obtain a copy of these arrangements from the school office.

Key Stage Leaders
Foundation Stage and Key Stage 1: Mrs Sam Smith
Lower Key Stage 2: vacancy - covered by Mr Paul Miller
Upper Key Stage 2: Mrs Margaret Elder

Headteacher
Mrs Sue Dutt

Chair of Governors
Mrs Jo Stradling

This is the procedure the school follows in the event of a complaint:

Herts Model Complaints Procedure

* Please come and speak to us before problems or concerns become a major worry. We are here to help.